F.A.Q.

"I just purchased some torches. What is the turnaround time?"

This depends on what you order. Our policy is up to 90 days. Fire Torches and Fire Canes typically take about 4 weeks. Fuel Bowls typically take 6-8 weeks. Fire Mats take 4-12 weeks. Since it is difficult and costly to maintain an adequate supply of every material used in the production process of these items, this timeline allows us a grace period. Our suppliers have their own processing times and we do our best to account for that.

"I don't want to wait that long. Is there any way to get torches sooner?"

We offer backstock sales through our Square site. You can only purchase items that are in stock. The benefit of this is that since these items are already made, they ship out within 3 days. Backstock sales are only available for US customers at this time. If you are an international customer, and would like to order from our backstock site, please contact us.

"How much does shipping cost?"

For U.S. customers, shipping is $10 for Fire Torches (excluding Fire Canes). There is an additional shipping fee for all other items (fuel bowls, Fire Mats, Fire Canes, etc). For Canadian customers, shipping is $30 for any products ordered. For all other international customers, shipping is $60 for any products ordered. Occasionally, orders are much cheaper to ship depending on the weight and quantity of products. We encourage you to contact us with any questions about shipping before or after placing an order. We are always willing to modify shipping fees when appropriate.

"I've tried to contact you, but I haven't received a response. What should I do?"

Please reach out again. Sometimes emails go to spam. The best way to contact us is by call or text @ 732.800.2376. You can also reach us on Fet as EchosFire.

"What if I want a custom torch made?"

Give us a call or email and we will give you a quote. All custom orders are subject to a $15 one time fee.

"I want to return my order. How do I go about doing so?"

We only accept returns under special circumstances. All products must be in brand new condition and unused. Any returns are at our discretion. If we do accept a return, shipping charges will not be refunded and the customer is required to cover the cost of shipping the products back to us.

"I purchased products and they are broken/defective. What do I do?"

First and foremost, DON'T USE THEM! Contact us immediately. If any product is broken or defective, we will ship you a replacement on us with a check for $10 (or appropriate amount) to ship back the defective product.

"I'm a fire performer, educator, practitioner, etc. And I would like to be featured/promoted in your next newsletter."

Awesome! We're excited to meet you. Please contact us here and tell us a bit about yourself and what you do. And don't worry. It's free! We want to spread the love with our fellow fire enthusiasts around the world.

"I signed up for your newsletter but still haven't received one."

Please be patient. Our newsletters go out every 3-6 months. Sometimes more, sometimes less. Be sure to check your spam folder and consider adding EchosFireNewsletter@yahoo.com to your contact list. If you still don't receive one, sign up again. We very well could have missed you. And we apologize. We have numerous sources from where people just like you sign up for our newsletter.

"What if I have more questions?"

Give us a call at 732.800.BDSM (2376), email us at EchosFire@yahoo.com, or send us a message from our website by clicking here.